DISPATCH and SHIPPING is a just-in-time business.   We have fair trade agreements with all our artisans who supply their products within agreed timelines and to quality criteria. When we receive your order we pass it on to the artisans.

Some artisans keep their own stock of products and are able to supply us quickly. Others produce only after they have received the order.  On a case by case basis we assist artisans with loans to help them process larger orders.

Some products are seasonal as they are made in farming communities while crops are growing.   We do not interrupt agricultural work and allow extra time for production if the artisans ask. 

Whatever the situation, we will keep you informed. While we try to deliver your order as quickly as possible, we never push our artisans beyond a sustainable level. We ask you to be patient - this is part of our Fair Trade Charter.

DHL - our partner for delivery

We use DHL to deliver your order.  Below is a summary of our current DHL rates.  The cost for individual shipments may vary - a combination of weight and dimension are used for the final calculation. Discounts on shipping costs are available on weights over 10 kg.   Email us for a shipping quote and advice on how to maximize your order. All orders are trackable online.  You will receive an email on dispatch with the tracking numbers.  Shipments are usually delivered within 5 working days after dispatch.
DHL Rates

DHL Zone Price
Europe and West Africa $13.00 per kg
USA, Canada, Rest of Africa $16.00 per kg
Far East $29.00 per kg
Rest of the World $22.00 per kg